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Neighbourhood MailTM; Help/FAQ

What is Canada Post Neighbourhood MailTM (formerly Unaddressed Admail™)?

Neighbourhood MailTM finds the right customers for your business, large or small.

  • Zero in on specific neighbourhoods with your marketing message.
  • Target best areas, using geodemographic profiles like age, income, marital status and much more.
  • Reach every home, apartment and business in a specific neighbourhood – or the entire country.

Why should I use Neighbourhood MailTM?

Drive sales, boost awareness and generate leads.
Neighbourhood MailTM is the perfect channel if you want to make people aware of your products or services. This can improve sales by generating new leads, it can encourage product trial, generate traffic to the web or retail, raise funds for your cause, and more. Direct Mail is a proven channel with a long history of success that can work for you

Target the Radius Around Your Business
Reach the people most likely to use or buy your products or service by launching targeted campaigns in the areas closest to your location. You can identify the areas yourself by using our online application to enter geographic and demographic criteria to identify the highest potential prospects for your next campaign. House, apartments, farms or businesses – or any combination of the four can be mailed in your campaign.

Reach as Many or as Few People as You Want
Reach more than 13 million addresses across Canada, or target just a few delivery routes around your business.

The Preferred Channel for Promotional Messages
36% of Canadians say that direct mail is their preferred way to receive promotional messages. This is over two and a half times higher than email (14%), and three times more popular than TV and newspapers.

Immediacy and Permanence
68% of Canadians read their mail right away – a far better number than other channels. Meanwhile, the physical nature of the mail means that your message can stay at the address as a reminder, whether on a desk, side table or a fridge.

Will my mail offers deliver inside of an envelope or publication with other offers?

Neighbourhood MailTM offers are mailed solo -- which means that only your offer will be delivered. Your offer will never be inserted into an envelope, combined with other offers, or mailed as part of a publication. Neighbourhood MailTM delivers your offers directly to your prospects, resulting in increased visibility and higher value.

How do I choose where I want my direct mail offers to deliver?

It's easy to target letter boxes with our user-friendly "point & click" online mapping tool. Simply enter a starting address, then follow the on-screen prompts to target your desired mail delivery areas. Select all letter boxes types – House, Apartment, Farm and Business, or just the types that work for you.

You can fine-tune your geographic selections down to the route level. The online mapping tool is the easiest way to target mailing areas.

How do I target my audience using demographic/geographic information?

With our demographics feature you can include up to three demographic selects to identify the most relevant routes based on your criteria. Available demographic selections include: Household Income, Age, Home Ownership.

What web browser should I use?

We recommend using a current version of Internet Explorer, Google Chrome, Firefox or Safari. If you are having problems with any part of the site, please contact us directly at 855 337-5853 , speak to us on LiveChat, or email us for more information.

How do I learn more?

Please contact us directly at 855 337-5853 Chat With Us, or email us for more information.